Shipping Information

Where we ship from

Every order is packed and dispatched from our warehouse in Xi’an, Shaanxi, China. We ship to most countries worldwide; the destinations we can serve are shown at checkout once you enter your address.

Shipping cost

A flat rate of USD 10 applies to standard shipping on every order, regardless of destination. The exact shipping charge for your order is always displayed at checkout before payment — there are no handling fees added afterwards.

If a checkout shows a different amount, the checkout figure applies.

Handling and transit time

  • Handling: orders are usually handed to the carrier within 48 hours of cleared payment, Monday to Friday. Orders placed at weekends or on Chinese public holidays are processed on the next working day.
  • Transit: typically 7–15 business days depending on destination and carrier. Remote destinations and customs inspections can extend this.
  • Total: allow roughly 10–20 business days from order to delivery. Transit estimates are not guarantees and we cannot refund a parcel that is simply late.

Carriers and tracking

Depending on destination and parcel size we use SF Express International, DHL, UPS, FedEx, EMS, TNT or Yanwen Express. When your parcel ships you receive an email with a tracking number. Tracking can take 2–5 business days to show its first movement with some carriers; if there is still no update after five business days, contact us and we will chase it.

Duties, VAT and customs

Prices do not include import duties, VAT or customs handling fees. These are charged by your country’s authorities and are payable by you on arrival. We cannot mark parcels as gifts or under-declare value; doing so would be illegal and would invalidate your buyer protection.

Address accuracy

Please check your address at checkout. We ship to the address you provide. If a parcel is returned to us because the address was incomplete or nobody was available to receive it, we can resend it once you cover the return and resend cost.

Lost, damaged or stuck parcels

  • If tracking shows the parcel as delivered but you have not received it, check with neighbours and your local depot first, then contact us within 14 days.
  • If a parcel arrives damaged, photograph the packaging and the tool before opening it fully, and contact us within 7 days so we can open a carrier claim.
  • If a parcel is held by customs, we will send you the documents we have. Any duty or storage charge remains the recipient’s responsibility.

Bulk and urgent orders

For larger orders or time-critical jobs, contact us before ordering and we will quote an express option. Express shipping is priced individually and is not covered by the USD 10 flat rate.

Questions

Email sales@lockartist.com with your order number and we will reply within one business day.