FAQ
Shipping and delivery
How much does shipping cost?
A flat rate of USD 10 per order, worldwide. The exact charge for your order is shown at checkout before you pay. Express options are available on request and quoted individually.
Where do you ship from, and how long does it take?
Everything ships from our warehouse in Xi’an, China. Orders usually leave within 48 hours of cleared payment. Transit is typically 7–15 business days depending on destination and carrier, so allow roughly 10–20 business days in total. Remote destinations and customs inspections can take longer.
Do you ship to my country?
We ship to most countries. Enter your address at checkout to see whether we can deliver to you and what it costs. A small number of destinations are restricted by carriers or by export rules for locksmith tools.
Will I have to pay customs or VAT?
Possibly. Import duties, VAT and customs handling fees are set by your country and are payable by you on arrival. They are not included in our prices. We cannot mark parcels as gifts or under-declare value.
How do I track my order?
You receive a tracking number by email when the parcel ships. Some carriers take 2–5 business days to show the first scan. If there is still no movement after five business days, email us with your order number. The full carrier list and tracking links are on our Shipping Information page.
Orders and payment
Which payment methods can I use?
The methods available to you are shown at checkout and depend on your country. Payments are processed by our payment providers; we never see or store your full card number.
Can I change or cancel an order?
Email us as soon as possible. If the parcel has not yet been handed to the carrier we can usually change the address or cancel and refund. Once it is in transit, the return process applies instead.
Do you offer invoices or VAT receipts?
Yes. Ask for one at the time of ordering or afterwards with your order number, and tell us the company name and tax number you need on it.
Tools and compatibility
How do I know which Lishi tool fits a vehicle?
Match the keyway code, not the car brand. Confirm the make, model year, market and lock position, then check the keyway code on the product page. Our buying guide walks through the six fields we use, and you can email us the vehicle details and we will check the listing before you order.
What does the cut number mean — 6-CUT, 8-CUT, 10-CUT?
It describes the bitting geometry the tool reads. It is not a quality grade, and tools with different cut counts are not interchangeable even when the keyway looks similar.
What is the difference between v.2, v.3 and later revisions?
A version number marks a revision matched to a later lock generation. An earlier version is not a substitute for a later one. The product page states which generation each version targets.
Are the tools genuine Lishi?
Yes. We have been an authorised Lishi distributor since 2008 (distributor no. 002) and buy through the authorised channel. Counterfeit 2-in-1 tools usually fail in ways you cannot see in a photo: wrong decoded depths, or a pick tip that distorts after a few jobs.
Returns and support
What is your return policy?
Thirty days from delivery, unused and with all original packaging and accessories. Full details, including who pays return shipping, are on the Return & Refund Policy page.
What if a tool arrives faulty?
Email us with your order number, photographs and a short description. If the tool is faulty or not as described we repair, replace or refund it, and we cover return shipping.
How quickly do you reply?
Usually within one business day. Write to sales@lockartist.com in English and include your order number so we can answer faster.