FAQ

Shipping & Delivery

We are proud to offer global shipping services, covering over 200 countries and regions. Providing exceptional value and service to our customers is our foremost mission. We will continue to grow to better meet the needs of our global customers and ensure we deliver a shipping experience that exceeds expectations.

How do you ship packages?

All packages will be shipped from our warehouse located in Xi'an, Shaanxi Province, China. Depending on the weight and size of the product, shipping will be handled by carriers such as SF Express or Yanwen.

Do you offer worldwide shipping?

Yes, we offer free shipping to over 200 countries and regions worldwide. However, there are some areas where we are unable to ship. If your address is in one of these restricted areas, we will promptly contact you to assist in resolving the issue.

What about customs fees?

Once the package is shipped, we are not responsible for any customs fees that may be incurred. By purchasing our products, you agree that customs fees may apply when the package arrives in your country and that you are responsible for any associated costs.

How long does shipping take?

Shipping time varies by destination. Our estimated shipping time is 7-15 days.

Do you provide tracking information?

Yes, you will receive an email with tracking information once your package is shipped. If you do not receive tracking details within 5 business days, please contact us and we will assist you with the inquiry.

What should I do if my tracking information says "no information available"?

For some carriers, it may take 2-5 business days for tracking information to update. If your order has been shipped for more than 5 business days and there is still no update, please contact us and we will assist you as soon as possible.

Will my items be shipped together?

Due to logistics arrangements, even if you select combined shipping, items in the same order may be shipped separately. If you have any concerns or questions, please do not hesitate to contact us, and we will be happy to assist you in finding a solution.